Application: Officetrax Gold

Officetrax Gold was developed to meet the needs of service organizations that provide repair/maintenance services for their customers through mobile technicians. Officetrax is an ASP based application that allows the creation, dispatching and tracking of service requests, work orders and preventative maintenance contracts. Mobile technicians can interact and complete work order paperwork from the field using WAP enabled cellular devices. The company office is able to monitor and manage the progress of the work in real time as it goes through the different stages of the service cycle. The system will also create invoices and live reports based on the work performed. The system offers complete inventory and purchase order management capabilities as well.

Product Features
  • Internet based service --- allows remote access by company personnel, field service technicians and your customer 24/7.
  • Utilizes WAP enabled devices --- cost effective method of communication using existing field communication equipment. Field Technicians can access customer information and interact with their work orders using their web enabled cellular phones.
  • Fully automated colour-coded dispatch board with automatic alerts --- allows the dispatcher to effectively schedule and manage the daily activities of their field staff.
  • A Sophisticated Customer Profile system --- allows the company to create multiple billing profiles and to process the customer's invoice(s) in a timely and efficient manner.
  • Collection of equipment service history --- allows the company to create on demand reports, which improves reporting timelines and allows for better-informed management decisions.
    • Product Benefits
  • Enhanced customer satisfaction --- provides instant and continuous communication between the field, dispatchers, and customers for faster and more efficient service.
  • Increased productivity --- eliminates unproductive time for the field service technician. Eliminates dual entry of field information by the inside staff.
  • Increased cash flow --- automatically captures time sheet and billing information so manual reconciliation is minimized and invoices can be sent in minutes instead of weeks.
  • Increased profits --- prompts field service personnel to electronically record additional service opportunities and automatically sends them to the sales department for quick follow-up and action.
  • Improved management efficiencies --- allows company management to more effectively utilize the assets (people, equipment and money) of the company.
    		•
    Product Category Application
    Solution Category Dispatch & Delivery, Workforce Automation
    Industry Type Service & Repair
    Server Platform Windows
    Client Platform Browser
    Supported Network iDEN

    Get Connected:

    Any Mike Voice plan, with Wireless Web service and Unlimited Text Messages (incoming).

    Getting Started:

    Office requirements --- Internet enabled work station(s) for dispatch, customer service and finance.

    Mobile requirements - WAP enabled cellular device (Mike handsets) for each mobile technican

    Where to Subscribe:

    To find out how to obtain this wireless solution, please contact your TELUS Mobility representative, or use the form below to request more information.

    Request More Info:

    Simply fill out our Information Request Form to give us a little more information about your business and one of our Account Managers will contact you.

    Core 7 Technologies Inc
    35 Crawford Crescent, Suite BU1
    Campbellville, ON
    L0P 1B0
    Canada

    Tel : (905) 854-1116
    Web Site: www.core7.com

    Company Profile

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